Support

Most questions are answered in minutes by the box itself or the manual. When they are not, here is who to call and what to have ready.

1. Look at the boxOpen http://watubox.local:8080. The console says whether each application is running, whether the box can reach Watu Cloud, and when it last backed up.

2. Read the manualEvery application has a user manual and FAQ built in. The HR manual is also in the HR Repository (sign in as a client).

3. Call your representativeThe person who sold you the box can see its health in Watu Cloud and brings in a support engineer when needed.

Have this ready when you call

What	Where to find it
The box's name	Console, top of the page (for example `watuhr-af6a9e36`)
What you were doing, and the exact message	A photo of the screen is perfect
When it last worked	Your own memory, or the console's history
Whether the internet is up at your office	Can you open any website?

Never give anyone these Your backup passphrase, your disk passphrase, or a WatuHRM password — not to us, not by phone, not in WhatsApp. No genuine support call needs them. We will never ask.

Common answers

It says	What it means
Watu Cloud: not reachable	The office internet is down, or the box's clock is wrong. Everything on the box keeps working; tell your representative if it lasts more than a day.
Licence ends on …	Your renewal is due. The applications will not stop when it ends; updates and off-site backup will.
Over its off-site storage quota	New off-site backups are paused. Backups on the box itself continue. Ask for more storage, or delete old copies.
Cannot connect when enrolling	The token was already used or has expired, or the box's clock is wrong. Ask for a new token.